Return & Refund Policy

Shipping

We aim to dispatch your order within 5 working days.

All orders to Europe are shipped via PostNL service. Delivery time frames vary from country to country. Delivery time is 5-7 days max for Europe countries. 

If you would like a shipping quote please proceed to checkout with your desired items. 

Once you made an order you will receive an email which will show your order confirmation and list of your items. Once your order has been dispatched from our warehouse you will get second mail titled; 'Shipping notification' this notification will list all of your items and a 'Track your order' link will show. Please follow this link to be redirected to your tracking info. Note tracking will only update once scanned by shipping company, please allow 24 hours for this to update.

Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. Lost in Amsterdam will not be held responsible for any delays in delivery due to courier issues.

RETURNS & EXCHANGES  

30 Day Return Policy

If you are for any reason unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order, complete with all original tags, and in original resalable condition.

Please ensure all returned items are well packed, so as not to be damaged in transit.

 We strongly encourage our customers to send returns by a tracked and insured service as Lost in Amsterdam will not take responsibility for items damaged or lost in the return transit.

Returns

For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.

Lost in Amsterdam will not take any responsibility for shipping costs of the return.

Returns Address

 Please send all exchanges and returns to the below address, ensuring you include a returns form or sufficient information to process a return/exchange.

Lost in Amsterdam
Nieuwendijk 19
1012 LZ Amsterdam
The Netherlands

 CUSTOMS & MISSED PARCELS 

 Customs and Duties

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.

The customer must take full liability for any parcels returned to Lost in Amsterdam due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card or requested exchange due.

Missed Parcels

Any items not delivered due to recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to Lost in Amsterdam, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.